GENERAL TERMS AND CONDITIONS
OF
Please read the present General Terms and Conditions
of
General Terms and Conditions
of
The purchase of any products offered on
FREEDMANHARNESS.com website is subject to the present Terms and Conditions
(“Terms and Conditions of Sale”).
Orders may only be placed on the FREEDMANHARNESS.com website
by individual consumers and corporations purchasing goods other than for
resale. Any resale or distribution of Freedman’s products purchased on
FREEDMANHARNESS.com website is strictly prohibited.
Freedman Harness Ltd may update these Terms and Conditions
of Sale at anytime. You can view the
most current version of the General Conditions of
For each order on FREEDMANHARNESS.com website, your
acceptance of the Terms and Conditions of Sale in force at the date of the
order will be requested.
Purchase – Terms of ordering
The FREEDMANHARNESS.com website may be used to order a
selection of Freedman’s products from Freedman Harness Ltd, directly online via
the Internet Worldwide (some exceptions may apply).
You may also place your order by telephone on by
dialing 877-256-7674 (toll free number available only from within
The delivery zone for Freedman’s products ordered via
the FREEDMANHARENSS.com website and the telephone numbers referred to above is
available worldwide, but some restrictions may apply (see “Delivery Zone”).
An order can be placed for one or several delivery
addresses (see “Delivery Zone”).
For each product selected on the FREEDMANHARNESS.com
website, a summary page will be displayed automatically featuring a photograph
of the item, its colouring and references, the quantity selected, its unit
price and the total amount owed for you order at the selected currency. You should check that this information
accurately reflects your selection before confirming your order. Please be
advised that your credit card may not be charged at your selected currency,
since our Financial Institution and Merchant Point of Sale cannot run
transactions in multiple currencies (see “Purchase – Price Payment”). Upon confirmation, your order will be
submitted to Freedman Harness Ltd for processing (see “Acceptance of
orders”). While every effort is taken to
try to ensure that the colouring, design and style of the Freedman’s products
in the photographs displayed on the FREEDMANHARNESS.com website are
representative of the original products, variations may occur due to technical
restrictions of colour reproduction on your computer equipment. Accordingly, Freedman Harness Ltd shall not
be liable for any error or inaccuracy in the photographs or graphical
representations of Freedman’s products displayed on the FREEDMANHARNESS.com
website. If you have any questions about
the products, you may of course contact our customer service by clicking on the
hyperlink labelled “Locations”.
Freedman Harness Ltd reserves the right to cancel any order
placed by a customer with whom it has a dispute concerning a prior order, or if
Freedman Harness Ltd has reasonable cause to suspect that such customer has
violated these Terms and Conditions, or is engaged in any fraudulent activity
or for any other legitimate cause.
For any exceptional order, we thank you to contact our
customer service on the hyperlink “Locations” or by phone.
Purchase – Availability
Our offers of products and prices are valid as they
are on view on the FREEDMANHARNESS.com website, subject to availability. In this purpose, instructions about the
availability of the products will be given at the time of the ordering. Exceptionally, errors or amendments could
exist, especially in case of simultaneous orders of the same product by several
customers. In case of unavailability of
a product after ordering, you will be informed of that by email or by phone as
soon as possible, and it will be proposed to you either to order another item
shown on the FREEDMANHARNESS.com website in substitution or to cancel your
order.
If you choose to cancel your order, you will be
immediately refunded if your bank account has been debited.
Freedman Harness Ltd is not liable in case of stock
outage or unavailability of products.
Freedman Harness Ltd reserves the right to change at
any time and without any previous notice the items proposed on the
FREEDMANHARNESS.com website.
Purchase – Order Confirmation
At the end of the ordering procedure, you are invited
to click on the “Pay” push button. Since
the confirmation, your order is transmitted to Freedman Harness Ltd for
treatment. It could not be amended or
cancelled except in the expressly conditions provided for herein the Terms and
Conditions of Sale or in conditions provided for the applicable law. The
confirmation of your order means your acceptance of the whole there of Terms
and Conditions of Sale.
You will receive an order summary.
The data registered by the FREEDMANHARNESS.com website
establish the proof of the whole transactions operated between Freedman Harness
Ltd and its customers. In case of
dispute between Freedman Harness Ltd and one of its customers about a
transaction made on the FREEDMANHARNESS.com website, the data registered by
Freedman Harness Ltd are considered as an irrefutable proof of the content
transaction.
Purchase – Price Payment
The prices of Freedman’s products are indicated in US
$(prior to login, where you choose your selected currency), excluding taxes and
shipping costs (see “Shipping and Delivery”).
Freedman Harness Ltd reserves the right to modify the
prices of products offered on the FREEDMANHARNESS.com website at any time
without prior notice to you. You will be
charged the prices displayed on the FREEDMANHARNESS.com website at the time
your order was confirmed provided the goods ordered were available at this
time.
You are required to pay for any order placed on the
FREEDMANHARNESS.com website immediately on confirmation of your order. We only accept payment by credit card. You cannot use store credits or gift
certificates issued by Freedman’s boutique to purchase items offered on the
FREEDMANHARNESS.com website.
All orders are payable in Canadian Dollars. Please
note that the use of four currencies (U.S. dollar, Canadian dollar, Euro and British
Pound) on the FREEDMANHARNESS.com website are only used as a tool for you, and
Freedman Harness Ltd will charge your credit card in Canadian dollars. We accept the following credit cards: Visa®
and MasterCard®. Your order will only be
dispatched once we have verified your payment method and received authorization
to process your payment.
Your credit card will only be debited when your order
is dispatched for goods that are shipped plus any applicable taxes and shipping
costs.
Purchase – Reservation of
title
The ordered products remain the property of Freedman
Harness Ltd until the goods are paid in full to Freedman Harness Ltd.
In case of a payment incident, you undertake to return
the received products to Freedman Harness Ltd upon first request.
In return, you assume the risks (in particular the
loss, theft or damage) relating to the delivered products and this at the
effective date of the delivery.
Shipping and Delivery –
Delivery Zone
Goods purchased via the FREEDMANHARNESS.com website
may be delivered worldwide (some exceptions may apply).
Freedman Harness Ltd will not process any order for
which a post office box or APO/FPO address is provided.
Goods will be shipped to the delivery address(es)
specified during the ordering procedure.
Shipping and Delivery –
Shipping costs
You will be asked to select the shipment method you
would prefer as part of the order procedure.
Delivery costs depend on the value of your order and
the delivery service you select:
|
|
Delivery Service |
|
|
Order Value |
UPS Ground |
UPS Next Day Air |
|
Up to $24.99 |
$
11.50 |
$ 48.00 |
|
$25.00 to $249.99 |
$
12.50 |
$ 75.00 |
|
$250.00 to $349.99 |
$
13.50 |
$ 80.00 |
|
$350.00 to $999.99 |
$
22.50 |
$
115.00 |
|
$1000.00 to
$3999.99 |
$
45.00 |
$
155.00 |
|
$4000.00 to
$5999.99 |
$
62.50 |
$
180.00 |
|
$6000.00 and Over |
$
88.50 |
$
210.00 |
Ground: allow between three and seven working days
between the date of your order and your date of delivery.
Overnight: your order must reach us before
Please note that these shipping options are only
applicable to shipments within
Delivery Time – Time required
for delivery
During the ordering procedure, we will inform you of
the time required for delivery and the various forms of delivery available for
the goods purchased.
However, Freedman Harness Ltd reserves the right to
divide your order into part shipments.
In this case, your charge card or credit card will only be debited for
the goods shipped and for a single shipment.
Delivery Time – Problems of
delivery
Any failure to deliver or late delivery exceeding
eight (8) business days should be reported to our customer service as soon as
possible. In order for your claim to be
accepted, please notify us of it within a maximum of thirty (30) calendar days
from the date of confirmation of your order.
You should check that your shipment is correct on
delivery. If there are any discrepancies
in your order when the products are delivered to you, you should note the
nature of the potential discrepancy (e.g., open package, damaged goods, etc.)
by hand, if possible, on the delivery notice, and sign.
If the goods do not conform to your order or you are
not satisfied with them, you may return them, exchange them or request a refund
according to the terms and conditions contained in the section entitled
“Returns-Exchanges-Refunds”.
Returns – Exchanges – Refunds
To FREEDMANHARNESS.com
You are entitled to return any product ordered via the
FREEDMANHARNESS.com website within thirty (30) calendar days following the date
of delivery, subject to the following terms and conditions:
Returns must be sent in their original condition and
packaging to the following address: Freedman Harness & Saddlery Company,
For items received as a gift obtained from the
FREEDMANHARNESS.com website, you are only entitled to a merchandise exchange,
or a refund may be issued on the original credit card used.
You must fill in and send the “Return Card” included
with your order specifying whether you wish to exchange the goods returned or
require a refund.
If you exchange goods, the shipping costs for the
first delivery will not be refunded.
However, you will not be charged for the shipping costs of the second
delivery. Only one exchange by item will
be honoured.
If you ask for a refund, Freedman Harness Ltd will use
commercially reasonable efforts to ensure that any refund will be made within
five (5) business days of receipt of the goods returned by crediting your
charge or credit card. Under no
circumstances will it be possible to grant you an electronic credit usable on
the FREEDMANHARNESS.com website, nor will the website issue a store credit for
use in the Freedman Harness boutique.
In either case (exchange or refund), the shipping costs
incurred in returning any replacement goods to you will be refunded if you were
justified in returning the goods because they were not as ordered (e.g.,
product reference error, damaged goods, etc.)
Freedman Harness Ltd has sole discretion in determining
whether the products are in original condition when returned to
FREEDMANHARNESS.com website.
Freedman Harness Ltd will not be responsible or liable
if any item you wish to return to the FREEDMANHARNESS.com website is lost,
misdirected or delivered late.
We do not exchange or allow refunds for goods
purchased in the Freedman Harness boutique via the FREEDMANHARNESS.com website.
General Terms and Conditions
of Use of FREEDMANHARNESS.com website
The FREEDMANHARNESS.com website is operated by
Freedman Harness Ltd and has granted the right to sell a selection of
Freedman’s products over the Internet.
The use of the FREEDMANHARNESS.com website and the
purchase of any products offered on FREEDMANHARNESS.com website are subject to
the present terms and conditions (“Terms and Conditions of Use”). The use of the FREEDMANHARNESS.com website
constitutes your agreement to comply with, and be bound by, these Terms and
Conditions of Use and your consent to the Privacy Policy for the
FREEDMANHARNESS.com website (“Privacy Policy”); see “Security and Personal
Data.”
Freedman Harness Ltd may update these Terms and
Conditions of Use and the Privacy Policy at anytime. By continuing to use the FREEDMANHARNES.com
website following any such change, you agree to comply with and be bound by the
Terms and Conditions of Use and consent to the Privacy Policy, each as
modified. You can view the most current
version of the Terms and Conditions of Use or of the Privacy Policy at any time
by clicking on the hyperlink labelled “customer service”.
Security and Personal Data
The FREEDMANHARNESS.com Privacy Policy (see “Privacy
Policy”) governs the use of any personal information that you agreed to provide
to Freedman Harness Ltd. On this
website, Freedman Harness Ltd may modify or amend the Privacy Policy at anytime
as provided in the Privacy Policy.
The FREEDMANHARNESS.com website is not intended to
minor children.
Intellectual Property
All material on the FREEDMANHARNESS.com website
(drawings, designs, illustrations, photographs, sound tracks, written text,
logos, trademarks…) are the exclusive property of Freedman Harness Ltd or any
of its subsidiaries. You may not
reproduce, by any means or process (except as expressly provided herein),
totally or in part, distribute, publish, transmit, create derivative works
based on, modify or sell any such material contained on the FREEDMANHARNESS.com
website.
The “Freedman’s” trademark, the trademark image of the
F in a Horseshoe and all other Freedman’s related marks and logos, whether or
not registered, displayed on the FREEDMANHARNESS.com website, as well a the
domain name “FREEDMANHARNESS.com”, are and will remain the exclusive property
of Freedman Harness Ltd. Any
reproduction, distribution, transmission, modification or use of these
trademarks for any purpose without prior, express agreement of Freedman Harness
is prohibited.
You may not remove any copyright, trademark or other
proprietary notice contained on the FREEDMANHARNESS.com website or any content
contained therein. You may make a single
copy of web pages published on the FREEDMANHARNESS.com website for your own
private, personal and non-commercial use, provided that any copy of such web
pages shall retain all copyright and other proprietary notices contained
therein.
Linking
The FREEDMANHARNESS.com website may contain links to
third party websites not under the operation or control of Freedman Harness
Ltd. Such links are provided as a
convenience only and can not, and should not be interpreted as, an express or
implied endorsement of such third party websites or any products or services
offered thereon. You may only provide a
link to the FREEDMANHARNESS.com website if expressly authorized in writing by
Freedman Harness Ltd.
Limitation of Liability
Freedman Harness Ltd should not be liable to you or
any third party for any indirect, incidental special or consequential damages,
including, without limitation, loss of profits or other intangible losses,
arising out of or in connection with your use or inability to use the
FREEDMANHARNESS.com website, even if Freedman Harness Ltd has been advised of
the possibility of such damages.
Disclaimer of Warranty
Freedman Harness Ltd does not guarantee or represent
that:
-
the
information contained on the FREEDMANHARNESS.com website are accurate, complete
or up to date.
The FREEDMANHARNESS.com website may contain technical
inaccuracies or other defects; Freedman Harness Ltd does not guarantee that any
such defects will be corrected. The
FREEDMANHARNESS.com website and its contents are provided on an “as is” and “as
available” basis. Freedman Harness Ltd
expressly disclaim all warranties of any kind, whether express or implied,
including without limitation, the implied warranties of compliance
appropriation of FREEDMANHARNESS.com website or of its contents intended to an
usual or a specific use, of its quality or lack of infringement to ordinary
statement from them.
FREEDMANHARNESS.com
PRIVACY POLICY (
The FREEDMANHARNESS.com website is operated
by Freedman Harness Ltd, which operates the FREEDMANHARNESS.com website,
including processing and storing of all the data collected on or through the
website. Freedman Harness Ltd. has
created this privacy policy (“Privacy Policy”) in order to communicate the
policies and practices relating to the collection, use and disclosure of
information about you obtained on the FREEDMANHARNESS.com website.
Please read this Privacy Policy carefully.
Freedman Harness Ltd may change or update this Privacy Policy periodically.
If you decide to use the FREEDMANHARNESS.com
website, or by agreeing to the FREEDMANHARNESS.com Terms and Conditions, you
consent to the collection, the use and the disclosure of your information,
including personal and financial information, by Freedman Harness Ltd on the
terms described in the Privacy Policy. If you do not agree with the terms of
the Privacy Policy, or any modifications thereto, please exit the FREEDMANHARNESS.com
website now and do not purchase any of the Freedman Harness products offered
for sale on the website.
What
Information is collected on FREEDMANHARNESS.COM?
You may use the FREEDMANHARNESS.com website
without providing personal information to Freedman Harness Ltd. You will, however, need to provide certain
information, including your name, address, telephone number and e-mail address,
as well as certain financial information (such as your charge or credit card
number) if you choose to purchase products offered on the FREEDMANHARNESS.com website
for the purposes of paying for the products you ordered and processing your
order. Any information you provide on
the FREEDMANHARNESS.com website may be processed in
You may choose to allow Freedman Harness
Ltd to store this information in the Freedman Harness customer database without
taking any further step. You may also
request by sending an e-mail to Freedman Harness Ltd to delete your personal
information at any time as soon as your order has been processed and
delivered.
Receiving
Information
Freedman Harness also provides you with the
opportunity to receive information, which may be of interest to you, including
information relating to Freedman Harness’ products in the
What
use is made of the information you provide on FREEDMANHARNESS.com?
Freedman Harness may disclose the
information you provide on the FREEDMANHARNESS.com website to other companies
in the Freedman Harness group, such as Freedman Harness & Saddlery Company,
in order to process your order and deliver it to you.
Freedman Harness Ltd may also disclose the
information you provide on the FREEDMANHARNESS.com website to other companies
in the Freedman Harness group, in order that such corporate affiliates may
contact you with respect to information about such corporate affiliates,
including products and services of such corporate affiliates that may be of
interest to you. If you do not want to receive such information by email, you
may opt our as set forth above in the section entitled “Receiving Information”.
Freedman Harness Ltd may also disclose the
information you provide on the FREEDMANHARNESS.com website to third parties who
provide services on or to the FREEDMANHARNESS.com website. To verify your information, authenticate
payments and process orders, Freedman Harness Ltd may disclose certain
financial and other information you provide to Freedman Harness Ltd to third
parties that provide credit reporting, payment or order fulfilment services.
Please be aware that Freedman Harness Ltd
does not control the policies or practices of third parties to which Freedman
Harness Ltd discloses information about users of the FREEDMANHARNESS.com
website and that any use or disclosure of such information by third parties is
not governed by this Privacy Policy; see also “Links.”
Freedman Harness Ltd has implemented
security measures to protect the personal information you provide against
unauthorized access and use. All financial information you provide on the
FREEDMANHARNESS.com website is store on a secure site operated by Freedman
Harness Ltd’s financial institution.
Transactions conducted on the FREEDMANHARNESS.com website are protected
by an SSL encrypting system. Please be
aware, however, that no data transmission over the Internet is 100% secure and
any information disclosed online can potentially be collected and used by
persons other than the intended recipient.